Ealing Carpet Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which Ealing Carpet Cleaning provides domestic and commercial carpet cleaning services, including related upholstery or stain-treatment work where agreed in writing. By booking a service, the customer confirms that they have read, understood and accepted these terms. They are intended to be fair, clear, and consistent with UK consumer law, while also protecting both parties from misunderstandings. For the purposes of this document, references to we, us and our mean the service provider, and references to you and your mean the customer or the person making the booking.

These terms apply to all carpet cleaning services arranged by phone, email, online form, text message, written quotation, or any other method of booking confirmation. If any special conditions are agreed for a particular carpet cleaning appointment, those special conditions will apply alongside these terms, unless they conflict with mandatory law. In that case, the mandatory law will prevail. Any changes to these terms will only be valid if stated in writing.

We provide our carpet cleaning service on the understanding that the customer has authority over the property or has permission from the owner or managing agent to arrange the work. If access is restricted, if the property is unsafe, or if cleaning conditions differ materially from what was described at the time of booking, we may refuse to proceed or may revise the quotation. This document is not a guide; it is a legal service page that explains rights and responsibilities linked to the booking of a carpet cleaning appointment.

Booking Process

A booking for Ealing Carpet Cleaning is usually made after an initial enquiry and a description of the areas to be cleaned, the approximate room sizes, the carpet material if known, and any notable issues such as heavy staining, pet odour, or previous treatment. The customer should provide accurate information to the best of their knowledge. We may rely on the information given when preparing the quotation or scheduling the appointment. If the details later prove to be substantially inaccurate, we reserve the right to adjust the price, amend the scope of work, or cancel the booking without liability for delay caused by the inaccurate information.

The booking is only confirmed once we have accepted the job and communicated a date, time, or appointment window. Until that confirmation is issued, no service is guaranteed. We may ask for photographs, measurements, or additional information to assess suitability, especially where specialist carpet cleaning methods may be required. A confirmed booking means we have reserved time for the appointment and may have declined other work in reliance on that reservation.

By confirming a booking, you agree that:

• the property will be accessible at the agreed time;
• the carpets will be ready for cleaning and reasonably free from obstacles;
• any fragile, valuable, or loose items will be removed or protected;
• the customer will disclose known risks such as water sensitivity, dye instability, or previous damage;
• the service may be suspended if the working conditions are unsafe or unsuitable.

We may reschedule a carpet cleaning appointment if equipment fails, staff become unavailable, weather, transport, or safety conditions create genuine disruption, or if access to the property is not possible at the agreed time. Where possible, we will provide a revised appointment within a reasonable period. However, we are not responsible for indirect losses arising from a change of schedule, provided the rescheduling was necessary and handled in good faith.

Unless otherwise stated in writing, quotations are based on the condition and size of the areas described at the time of enquiry. A quotation is not fixed where the customer requests additional work, where the condition of the carpet is significantly worse than described, or where extra stain treatment, deodorising, or pre-treatment is needed to achieve a reasonable cleaning result. In such cases, any price amendment will be explained before extra work begins whenever reasonably practical.

We aim to perform our carpet cleaning services with care and reasonable skill. Where a booking includes optional services, such as spot treatment or protective application, these will be carried out only if they are suitable for the carpet type and the customer accepts any added charge. The final decision on the cleaning method rests with us, based on the fabric type, soiling level, and safety considerations.

Payments and Charges

Payment terms will be confirmed at the time of booking or on the invoice issued for the carpet cleaning job. Unless expressly agreed otherwise, payment is due immediately upon completion of the service. We may accept payment by bank transfer, card, cash, or another method notified in advance. If a deposit is requested, the booking will not be treated as fully secured until the deposit has been received, and the deposit may be non-refundable in the event of late cancellation, as set out below.

All prices quoted are exclusive of any additional work not previously agreed. If, during the appointment, it becomes apparent that the actual task is more extensive than described, we will explain the revised charge before continuing, where it is reasonable to do so. The customer remains responsible for payment of the agreed invoice in full, including any approved extras. Failure to pay on time may result in recovery action, and the customer may be liable for reasonable costs incurred in pursuing overdue sums, subject always to the limits of applicable law.

Any discounts, promotions, or special rates offered by Ealing Carpet Cleaning are temporary and may be withdrawn at any time before a booking is confirmed. They apply only to the conditions stated in the offer. They cannot be exchanged for cash and do not apply retrospectively unless we agree otherwise in writing. If a booking is made using an offer, the customer must comply with all offer conditions, including any minimum spend, limited service scope, or restricted booking period.

Late Payment

If payment is not made when due, we may charge reasonable administrative costs incurred in chasing the payment, and interest may be applied to overdue business-to-business invoices under the Late Payment of Commercial Debts legislation, where applicable. For consumer transactions, we will act in accordance with the Consumer Rights Act 2015 and other relevant UK consumer protection laws. We reserve the right to suspend future services until outstanding balances are cleared.

Cancellations and Amendments

Customers may cancel or amend a carpet cleaning booking by giving reasonable notice. If the cancellation is made well in advance, we will usually not charge a fee unless specific preparatory costs have already been incurred. Where a deposit has been taken, its refundability will depend on the notice given, the nature of the booking, and whether we can reasonably reallocate the appointment slot. Any cancellation terms stated at the point of booking will also apply.

If you cancel at short notice, fail to provide access, or are not ready for the appointment, we may charge a cancellation or wasted journey fee to reflect lost time and travel costs. This fee will be reasonable and proportionate, and we will consider the circumstances of the cancellation. If we cancel for reasons within our control, we will either refund any prepaid amount for work not carried out or offer a rearranged appointment, as appropriate.

We may amend or cancel a booking if the property conditions are materially different from those disclosed, if the carpet cleaning request would expose us to a significant risk of damage, or if the requested work would be unlawful, unsafe, or impractical. For example, we will not proceed where there is a substantial risk of flooding, structural hazard, prohibited access, or suspected contamination requiring specialist remediation beyond ordinary cleaning. Where a cancellation is necessary for safety or legal reasons, we will not be liable for costs that could not reasonably have been avoided.

Customer Obligations

You must ensure that the area to be cleaned is suitable for work to begin. This includes moving light furniture where agreed, providing electricity and access to water where required, and ensuring pets and children are kept clear of the work area during the service. You should also protect sensitive items, such as electronics, ornaments, and paperwork. We are not responsible for items that are left in the working area contrary to this obligation.

Liability and Service Limitations

We take reasonable care when delivering professional carpet cleaning, but no cleaning service can guarantee the complete removal of all stains, odours, or wear marks. Outcomes vary according to the age of the carpet, fibre content, previous cleaning history, and the type of contamination involved. Some stains may permanently alter fibres or colour, particularly where they have set over time or where unsuitable household products have already been applied. Any estimate of likely results is not a promise of outcome.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our negligence or breach of contract. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. We are not liable for indirect, special, or consequential losses, such as loss of profit, business interruption, or loss of enjoyment, except where such exclusion is prohibited by law.

Before work starts, you should tell us about any previous damage, weakened seams, colour bleed risk, shrinkage history, or manufacturer restrictions. If a carpet is known to be delicate or non-standard, we may decline certain methods or request that the customer accepts the risk of some residual marking. Where a manufacturer’s instruction or fibre-specific warning limits what may be done, we may rely on that information in deciding how to proceed. This is especially important for carpet cleaning services involving wool, blended fibres, or antique floor coverings.

We are not responsible for pre-existing faults, hidden defects, normal wear and tear, or deterioration that occurs because a carpet is already close to the end of its useful life. Likewise, we cannot accept liability where the customer insists on a method or result against our professional advice. If a complaint is made, the customer should allow us a reasonable opportunity to inspect the issue and, where appropriate, to rectify it before third-party intervention is arranged.

Waste Regulations and Environmental Compliance

In carrying out carpet and rug cleaning, we may generate wastewater, used filters, packaging, spent absorbent material, and other waste associated with the service. We will manage this waste in a lawful and responsible manner, following applicable UK waste disposal rules and environmental requirements. Waste that we create as part of our operation will be handled by us, unless the waste is caused by the customer’s property, contents, or hazardous contamination that pre-existed the service.

If the carpet cleaning appointment reveals materials that may be classed as hazardous, contaminated, or specialist waste, including substances affected by mould, bodily fluids, chemicals, or pest infestation, we may stop work and advise that a specialist contractor is required. Ordinary carpet cleaning does not include hazardous waste removal. The customer must disclose known risks in advance. We will not knowingly dispose of waste unlawfully, and we expect the customer to cooperate where disposal arrangements require access, segregation, or safe storage.

Any chemicals, detergents, or treatments used during the service will be applied in accordance with manufacturer instructions and sensible environmental practice. Where possible, we aim to minimise water use and reduce unnecessary discharge. The customer should not interfere with the drying process by using unapproved products or by walking on the cleaned areas before it is safe to do so. Any damage arising from misuse after completion is outside our responsibility.

Complaints, Force Majeure, and Governing Law

If you are dissatisfied with the carpet cleaning service, you should notify us as soon as reasonably possible and provide a clear description of the issue. We may ask for photographs or allow an inspection. Where appropriate, we will consider a re-clean or another reasonable remedy. This does not affect any statutory rights you may have under UK consumer legislation. Claims must be raised promptly, as delays may make investigation more difficult and may affect the availability of any remedy.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, accident, fire, industrial action, transport disruption, utility failure, public health restrictions, or emergency situations. In such circumstances, we will try to minimise disruption and arrange a new appointment where possible. If performance is prevented entirely, neither party will be responsible for losses arising solely from that event, provided reasonable steps were taken to mitigate the impact.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking for Ealing Carpet Cleaning shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If a court finds that any part of these terms is unenforceable, the remaining provisions will continue in full force so far as the law allows. These terms form the entire agreement between the parties for the relevant service, unless varied in writing.

Final provision: By proceeding with a booking, you confirm that you have read these Terms and Conditions and agree to comply with them. If you arrange a carpet cleaning service on behalf of another person or business, you confirm that you have authority to bind that person or business to the booking and to any associated payment obligations. Our right to enforce payment, limit liability, and apply lawful cancellation charges remains subject to statutory rights and mandatory legal protections.