Terms and Conditions for Ealing Carpetcleaning Services

These Terms and Conditions set out the basis on which Ealing Carpetcleaning provides domestic and commercial cleaning services, including carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and related specialist cleaning work. By making a booking, confirming an appointment, or allowing access to the premises for any service, the customer agrees to be bound by these terms. Please read them carefully before proceeding. These terms are intended to be clear, fair, and consistent with UK consumer law and standard service practice.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the service provider trading as Ealing Carpetcleaning, and “you” or “the customer” refers to the person who requests or receives the service. Unless agreed otherwise in writing, all services are provided on a one-off or scheduled basis and are subject to availability, inspection of the items or area to be cleaned, and any pre-agreed limitations relating to fabric type, condition, access, or safety.

These terms apply to all quotations, bookings, site visits, and cleaning services carried out by Ealing Carpetcleaning. If any part of these Terms and Conditions is found to be unlawful, unenforceable, or invalid, the remainder shall continue in full force and effect. No variation to these terms will be binding unless confirmed in writing by us. Any reference to carpet cleaning services should be read as including related specialist cleaning where appropriate.

Booking Process

Bookings may be requested by telephone, email, online form, messaging service, or any other method we make available from time to time. A booking is not confirmed until we accept it, provide a date or time window, and, where relevant, receive any required deposit or written acceptance. The customer must provide accurate information at the time of booking, including the type and quantity of items, approximate size of the area, access details, parking restrictions, relevant stains, fibre type, pet concerns, and any known damage or prior treatment.

We may ask for photographs, item descriptions, measurements, or further details before confirming a quotation or appointment. This helps us assess the nature of the work and determine whether specialist equipment, extended time, or additional products are required. Any quotation is based on the information supplied by the customer and on visible conditions at the time of assessment. If the information provided is incomplete or inaccurate, the final price or service scope may need to be revised.

Appointment times are offered as estimated time slots rather than exact arrival times unless expressly stated otherwise. Delays may occur due to traffic, previous jobs overrunning, weather, access issues, or unforeseen operational matters. We will make reasonable efforts to attend within the agreed period and to keep the customer informed where practical. The customer is responsible for ensuring that the premises are accessible and that someone authorised to approve the work is present where required.

Service Standards and Customer Responsibilities

Our carpet cleaning services are carried out using appropriate methods and professional-grade materials selected according to the fabric, soil level, and condition of the item or area. While we take care to use suitable techniques, cleaning results may vary depending on the age, wear, construction, prior treatment, and contamination of the item. The customer acknowledges that some marks, odours, and staining may be permanent or may only be partially improved.

The customer must ensure the working area is reasonably prepared before the appointment. This includes removing fragile items, ornaments, small furniture, and personal belongings from the area to be cleaned unless removal has been specifically agreed. Where heavy furniture is to be moved, the customer must inform us in advance. We are not obliged to move excessively heavy, fixed, valuable, or unsafe items, nor items that may cause injury or damage during relocation.

The customer must disclose any known pre-existing damage, loose fittings, weak flooring, electrical issues, mould, infestations, hazardous substances, or special care instructions. Failure to disclose relevant information may affect the outcome of the service and may limit any claim. The customer also agrees to provide suitable water supply, power access, ventilation where needed, and reasonable working conditions for the cleaning team.

Payments

Prices are usually quoted on the basis of the information provided before the service commences. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Additional charges may apply if the actual work differs from the booking description, if access is restricted, if extra time is required, or if supplementary treatments are requested on the day. Any such changes will be explained where practical before the extra work begins.

Payment is due immediately upon completion of the service unless we agree alternative terms in writing in advance. We may accept payment by card, bank transfer, cash, or other methods that we make available. If a deposit is requested to secure a booking, that deposit may be non-refundable in accordance with the cancellation terms below. We reserve the right to withhold further services where an outstanding balance remains unpaid.

If an invoice is issued, the customer must pay by the due date stated on the invoice. Late payment may result in administrative charges, recovery costs, or statutory interest where permitted by law. Any discount, promotion, or special rate is valid only for the period, service type, and conditions specified at the time of offer and may be withdrawn or amended without prior notice, subject to any rights already accrued.

Cancellations, Rescheduling, and Access

The customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, cancellations made with at least 24 hours’ notice will not usually attract a charge, although any non-refundable deposit may be retained. Cancellations made with less than 24 hours’ notice, or failure to provide access at the agreed time, may result in a cancellation fee or the loss of any deposit to cover lost time and administrative costs.

We may cancel or rearrange an appointment due to illness, staff shortage, severe weather, equipment failure, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will seek to offer an alternative appointment at the earliest suitable time. Our liability for cancellation is limited to refunding any amount paid for the affected service, unless otherwise required by law.

The customer must ensure that we can access the property at the agreed time. If access is delayed or prevented, we may charge for waiting time, additional travel, or a failed visit if the appointment cannot proceed. Where parking permits, loading access, security codes, building rules, or other arrangements are required, the customer is responsible for making these available in good time.

Liability and Limitations

We will exercise reasonable skill and care in providing our cleaning services. However, the customer acknowledges that carpet cleaning and related processes carry inherent risks, including minor shrinkage, colour variation, temporary dampness, texture change, fibre distortion, bleeding, or reaction to pre-existing weakness in the material. Natural fibres, delicate fabrics, older textiles, and previously damaged items may be more vulnerable to such effects.

We are not liable for deterioration, damage, or change in appearance caused by pre-existing defects, hidden faults, prior cleaning attempts, inappropriate product use by others, or the inherent characteristics of the fabric or surface. Where a customer asks us to proceed despite a known risk, the customer accepts that the result may be limited or imperfect. We may refuse to treat an item if, in our reasonable opinion, the risk of damage is too high.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under English law. Subject to this, our total liability for any claim arising from the service will not exceed the amount paid or payable for the specific service in question. We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, inconvenience, or business interruption.

Waste Regulations and Disposal

Where our services generate waste, waste water, removed debris, or contaminated materials, we will manage disposal in accordance with applicable UK waste regulations and good environmental practice. We will not knowingly dispose of materials unlawfully, and we will take reasonable steps to ensure that waste arising from cleaning operations is handled safely and responsibly. This may include collecting waste water, lint, residue, and packaging arising from the service.

Any waste produced as part of the service remains our responsibility only to the extent required by law and to the extent that it arises directly from our work. The customer is responsible for the lawful disposal of any pre-existing waste, household rubbish, hazardous substances, sharps, bodily fluids, mould-affected materials, or items not included in the agreed service. If such materials are encountered, we may suspend or decline the work until the issue is safely addressed.

We will not remove, transport, or dispose of hazardous or regulated waste unless we are expressly authorised and legally permitted to do so. The customer must disclose any suspected contamination, infestation, or hazardous condition before the appointment. If undisclosed waste or contamination is discovered during the service, additional charges may apply, or the service may be stopped for health, safety, or compliance reasons.

Complaints, Claims, and Corrections

If the customer believes that the service has not been carried out with reasonable care and skill, the customer should notify us as soon as reasonably possible and, in any event, within a reasonable time after completion. We may request photographs, inspection access, or other evidence so that we can assess the issue fairly. Where appropriate, we may offer a return visit, re-clean, partial refund, or other remedy at our discretion and in accordance with legal obligations.

We will not be responsible for claims made after a substantial delay where the condition of the item or area may have changed due to normal use, weather, subsequent cleaning, or other intervening factors. The customer must take reasonable steps to inspect the work promptly and to mitigate any further loss. Any failure to do so may affect the availability or extent of any remedy.

Nothing in these terms affects your statutory rights as a consumer. If any service is found to be unsatisfactory in a way that breaches your legal rights, remedies will be handled in line with applicable UK consumer legislation. Any claim must be brought by the person who booked or paid for the service unless we agree otherwise in writing.

Force Majeure, Variation, and Governing Law

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to fire, flood, severe weather, transport disruption, strike, utility failure, public health restrictions, supplier issues, or acts of government. In such circumstances, performance may be suspended for the duration of the event, and we will resume service as soon as reasonably practicable.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service scope. The version in force at the time of booking will generally apply to that booking unless a change is required by law or is otherwise agreed in writing. Any waiver of a right under these terms must be given expressly and in writing; failure to enforce a provision on one occasion does not mean that provision is waived permanently.

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. If any dispute arises, both parties should first try to resolve it in good faith before commencing formal proceedings.